Service Hotline Emergency Contact

Mo–Fr: 07:00–22:00 & Sa–Su: 08:00–20:00 Uhr

Our service
for your success.

Commissioning

Safe start for your plant

Whether at Hiller’s headquarters or directly at your site, our experts ensure the smooth and legally compliant commissioning of your system. We accompany you from the initial dry run and product commissioning to the professional training of your operating personnel. This means that your team is well prepared and your Hiller system is optimally configured from day one.

Support

Fast assistance when it matters most.

With modern AR technology, remote analysis tools and a service team with practical experience, we offer reliable, personal support via all common communication channels – even outside regular business hours. Our technicians are regionally based and ready to respond at short notice. Personal, directly accessible and with one goal: to ensure the optimal and long-term availability and performance of your decanter system.

Maintenance

Proactive maintenance prevents downtime.

Our customized maintenance contracts and precise interval management extend the lifespan of your equipment, ensuring it meets all relevant safety and operational standards, and entirely according to your needs. We make sure your Hiller technology remains powerful and reliable for the long run.

Spare Parts

We deliver what fits, quickly and reliably.

Thanks to our large central warehouse at company headquarters and a network of global logistics partners, you always receive original spare parts in verified manufacturer quality.
For every requirement, we develop customized spare parts concepts that ensure long-term reliability throughout the entire lifecycle of your system.

Optimization & Training

Greater efficiency through know-how

We analyze your processes, optimize operating parameters, and support you in reducing operating costs. Whether at our site in Vilsbiburg or directly at your location – we train your team to confidently operate decanters and plant systems. For safe, efficient, and sustainable operation.

Remote analysis

Monitor the status of your system at all times.

With our remote diagnostics system, you can monitor the condition of your plant at any time. Installation is simple and secure, and data transmission is protected – so in the event of a malfunction, we can respond quickly.
Thanks to direct access for analysis, you save time and resources while avoiding unnecessary on-site visits.

Factory repair

Your decanter centrifuge in the best hands

At our facility in Vilsbiburg, Germany, we carry out repairs to the highest quality standards – including rotor balancing at operating speed and the use of durable original materials.
Worldwide support is provided by our certified service and repair partners. Fast, reliable, and backed by Hiller’s proven warranty.

Update & Retrofit

Keep your investment future-proof and efficient

We bring your existing Hiller system up to date – both technically and economically. Our team develops customized retrofit concepts, replaces outdated components, and ensures compliance with all current standards and regulations.
Upon request, we also offer factory-refurbished Hiller decanters with warranty. This keeps your investment future-proof and high-performing.

Your direct line
to the service team

Whether you need spare parts, a maintenance appointment or technician coordination, our team at our headquarters in Vilsbiburg and our service offices are available to assist you quickly and personally.

Bernd Ramsauer

Head of Service National / International

Andreas Neumeier

Deputy Head of Service | SAP/CRM System Management

Anna Pramps

Spare Parts Management | Repair Management

Christof Stimmer

Spare Parts Management | Repair Management

Florian Bruckmoser

Maintenance Management Plant Construction + Retrofitting

Stephan Barth

Engineer Management | Trouble Shooting

Maximilian Scholz

Engineer Management | Trouble-Shooting

Margit Rogge

Commercial Administrator | Invoice Management

Miriam Landeck

Commercial Support | Back Office Assistant